We made a complete turnaround from being a staff group seen as fairly irrelevant to one that now coaches agency leaders to improve performance and reduce costs. The savings to the Department alone amounts to several times our own department budget!
Rob outlined a plan of action and created a forum where I practiced my leadership in real time, learning to communicate in a compelling way to bring the staff with me.
It’s like having this trusted friend and wise advisor who is going to tell you the straight story and work as hard as you to help you develop as a person and a leader.